Before You Get Started 

First, welcome to the FaDi Family! We're so happy you're here.

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At FaDi Naturals, everything we make is created with love, intention, and carefully selected natural ingredients. Whether it's something for your skin, your hair, or your overall wellness, our goal is simple: to offer products that help you care for yourself naturally.

That said, we want to be completely transparent with you.

The information shared on our website is meant to educate and inspire. It isn't medical advice and shouldn't replace the guidance of your doctor or healthcare provider.

Our products and the statements made about them have not been evaluated by the U.S. Food and Drug Administration (FDA). They are not intended to diagnose, treat, cure, or prevent any disease.

Because every body is beautifully different, everyone's experience may be different, too. We always recommend reading the ingredient list before purchasing and doing a small patch test before trying any new topical product. If irritation occurs, stop using the product right away and seek medical advice if needed.

If you're pregnant, nursing, taking prescription medications, have a medical condition, or have concerns about herbs or specific ingredients, please check with your healthcare provider before using our products.

We also ask that you take a moment to review our ingredient lists before ordering. Only you and your healthcare provider know what's best for your body.

By purchasing from FaDi Naturals, you understand that you're choosing to use our products at your own discretion. While we're proud of everything we create, we can't accept responsibility for the misuse of our products or for individual allergic reactions or sensitivities.

Most importantly, thank you for trusting us. Being part of your wellness journey means the world to us, and we're honored to welcome you into the FaDi Family.

Privacy Policy 

Last Updated: August 5, 2026

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, make a purchase, or interact with us.

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The Information We Collect

When you visit our website, place an order, or sign up to hear from us, we may collect a little information to help us provide you with the best experience possible. This may include:

• Your name

• Your billing and shipping address

• Your email address

• Your phone number

• Your payment information (don't worry, we never store your full credit or debit card information. Payments are processed securely through our trusted payment providers.)

• Your order history

• Basic information about how you use our website, such as your IP address, browser type, device information, and pages you visit. This helps us improve your experience and make our website easier to use.

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How We Use Your Information

The information you share with us helps us take care of you and make your experience with FaDi Naturals the best it can be. Here's how we use it:

• To process and ship your orders.

• To keep you updated about your purchase, including order confirmations and shipping updates.

• To answer your questions and provide the customer support you deserve.

• To improve our website, products, and overall shopping experience.

• To send you newsletters, exclusive offers, product launches, and other FaDi Family updates, but only if you've chosen to hear from us.

• To help keep our website safe, secure, and protected from fraud.

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We Respect Your Privacy

Your trust means everything to us, and we want you to know that we will never sell, rent, or trade your personal information. That's simply not who we are.

From time to time, we do work with a few trusted companies that help us keep FaDi Naturals running smoothly. We only share the information they need to do their job, such as:

• Secure payment processing

• Shipping and delivering your orders

• Sending emails you've signed up to receive

• Keeping our website running smoothly and helping us understand how we can improve your experience

These trusted partners are only allowed to use your information to provide services for FaDi Naturals. They are not permitted to use or share your information for their own purposes.

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Keeping Your Information Safe

We take protecting your personal information seriously and use trusted security measures to help keep it safe.

While no website or online system can promise 100% security, we work with trusted service providers and do our best to protect the information you share with us every step of the way.

Your trust means a lot to us, and we're committed to handling your information with the same care and respect we'd want for our own.

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Staying Connected

If you've chosen to join our mailing list, welcome to the FaDi Family! 

From time to time, we'll send you things we think you'll actually enjoy, like wellness tips, educational content, new product launches, exclusive offers, and a few surprises along the way.

And don't worry, we won't take it personally if you decide it's not for you. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails.

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A Quick Note About Other Websites

Every now and then, we may share links to other websites that we think you'll find helpful or interesting.

Once you leave the FaDi Naturals website, those sites have their own privacy policies and practices. While we do our best to share trusted resources, we aren't responsible for the content or privacy practices of those websites.

Before sharing your personal information on another website, we encourage you to take a moment to review their privacy policy so you know how your information will be used and protected.

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When Things Change

As FaDi Naturals continues to grow, we may occasionally update this Privacy Policy to reflect changes in our business, our services, or legal requirements.

Whenever we make changes, we'll update this page and revise the "Last Updated" date at the top so you'll always know you're looking at the most current version.

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We'd Love to Hear From You

If you have any questions about this Privacy Policy or how we handle your information, please don't hesitate to reach out. We're always happy to help and want you to feel confident shopping with the FaDi Family.

FaDi Naturals

📧 fadinaturalsllc@gmail.com

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Shipping Policy

Last Updated: August 5, 2026

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Before We Ship

One of the things that makes FaDi Naturals special is that many of our products are handcrafted in small batches with love and care. We don't believe in rushing quality, and we think you'll be able to tell the difference.

Most orders are prepared and shipped within 2–5 business days after your payment has been received. During holidays, product launches, sales, or especially busy times, it may take us a little longer to get your order ready.

If there's ever an unexpected delay, don't worry, we'll reach out using the contact information you provided with your order and keep you in the loop every step of the way.

Thank you for your patience and for supporting a small business that believes great things take a little time.

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Getting Your Order to You

Once your order is ready, we'll carefully package it and send it on its way using trusted shipping carriers like USPS, UPS, or another reliable delivery service.

Shipping options and costs are calculated automatically at checkout based on where your order is headed and the size of your package, so you'll always see your shipping choices before completing your purchase.

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Keeping You in the Loop

As soon as your order is on its way, we'll send you a confirmation email with your tracking information so you can follow it right to your doorstep.

Sometimes it can take up to 24 hours for tracking information to update, so don't worry if you don't see movement right away. It'll be there soon!

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When to Expect Your Package

Your estimated delivery time begins after we've lovingly prepared your order and it's been picked up by the shipping carrier.

While we do everything we can to get your package out the door as quickly as possible, once it's in the hands of the shipping carrier, delivery times are out of our control. We appreciate your patience and understanding, and we're always happy to help if you have questions along the way.

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Double-Check Your Shipping Address

Before you place your order, please take a quick moment to make sure your shipping address is correct. It helps us get your package to the right place without any unnecessary delays.

If you notice a mistake after you've placed your order, reach out to us as soon as possible. If your order hasn't been prepared or shipped yet, we'll do everything we can to update the address for you.

Once an order has shipped, we're no longer able to make changes to the shipping address. Unfortunately, FaDi Naturals can't be responsible for delays, lost packages, or additional shipping charges caused by an incorrect or incomplete address.

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If Something Happens to Your Package

We know how exciting it is to wait for your FaDi Naturals order, so we understand how frustrating it can be if something doesn't go as planned.

Once your package has been picked up by the shipping carrier, they're responsible for getting it safely to your doorstep. If your package is delayed, lost, or arrives damaged, your first step will be to contact the shipping carrier to start a claim.

Don't worry, you won't have to figure it out alone. If you need help along the way, reach out to us. We'll gladly do what we can to help you through the process and answer any questions you may have.

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Sometimes Life (and the Weather) Happens

Every once in a while, Mother Nature or unexpected events have other plans. Severe weather, holidays, natural disasters, or delays with the shipping carrier can sometimes affect delivery times.

If that happens, we truly appreciate your patience and understanding. We'll continue to do everything we can on our end to get your order to you as quickly as possible and keep you informed if needed.

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Picking Up Your Order

If you're local, we'd love to help you save on shipping! If Local Pickup is available, you'll see it as an option during checkout.

Once your order is ready, someone from our FaDi Family will reach out to schedule a pickup date, time, and convenient meeting location. We choose the pickup location to help make the process smooth and to save you from paying shipping fees.

We ask that you pick up your order within 15 days of being notified that it's ready. If something comes up, just let us know. We're happy to work with you whenever possible, we know life happens!

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Returns & Refunds

Before we get into the details, we want you to know that every order is prepared with love and made with you in mind.

Because many of our products are handcrafted in small batches and are made for personal care and wellness, we have a few guidelines when it comes to returns and refunds. These aren't here to make things difficult—they simply help us protect the quality of our products and the health and safety of every member of our FaDi Family.

Take a quick look through the information below, and if you ever have questions, don't hesitate to reach out. We're always happy to help.

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For Everyone's Safety

Because our products are made for personal care and wellness, we aren't able to accept returns or exchanges on products that have been opened or used.

We know this isn't always the answer people hope for, but this policy helps us protect the quality, freshness, and safety of every product we make and every member of our FaDi Family.

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If There's an Issue

We truly want you to love your FaDi Naturals experience. While we don't offer refunds on our handcrafted products, we're committed to making things right whenever we can.

If you receive the wrong item, just let us know! We'll get the correct product on its way to you as quickly as possible at no additional cost.

If your order arrives damaged during shipping, we'll gladly help you file a claim with the shipping carrier and guide you through the process. We'll do everything we can to help make the situation as smooth and stress-free as possible.

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If We Missed the Mark

We work hard to make sure every order is packed with care, but every now and then, mistakes happen. If something isn't quite right, don't worry, we're here to help.

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If Your Order Arrives Damaged

If your package was damaged during shipping, we'll gladly help you through the claims process with the shipping carrier.

Just send us an email within 7 days of receiving your order and include:

• Your order number

• A brief description of what happened

• Clear photos of the product and the packaging

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If You Received the Wrong Item

Oops! If we accidentally sent the wrong item, let us know within 7 days of receiving your order.

Please include:

• Your order number

• A brief description of the issue

• Clear photos of the items you received

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We'll review everything as quickly as possible and work to get the correct item on its way to you.

Thank you for giving us the opportunity to make things right. We truly appreciate your patience and understanding.

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Handmade & Soulfully Woven Items

Due to the handmade nature of our Soulfully Woven collection, slight variations in color, size, texture, and appearance are expected and are not considered defects. If you receive a damaged item, please contact us within 7 days of delivery so we can assist you.

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Changed Your Mind?

Hey, life happens...we get it!

If you need to cancel your order, please reach out to us as soon as you can. If we haven't started making your products or shipped your order yet, we'll do our very best to help.

Once we've started handcrafting your order or it's on its way to you, we're no longer able to cancel it. Since many of our products are made just for you in small batches, each one takes time, care, and a whole lot of love to create.

Thanks for understanding and supporting our small business. It truly means the world to us.

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Allergies & Sensitivities

Everyone's skin, body, and wellness journey is a little different. What works wonders for one person may not work the same for another, and that's completely okay.

Before trying any new product, we encourage you to take a quick look at the ingredient list and do a small patch test, especially if you have sensitive skin or known allergies.

If you have allergies, a medical condition, are pregnant or nursing, take prescription medications, or have questions about any of our herbal ingredients, please check with your healthcare provider before using our products.

Because we can't predict how every body will respond, we aren't able to offer refunds for allergic reactions, ingredient sensitivities, or personal preferences. We truly appreciate your understanding and thank you for helping us keep our FaDi Family safe.

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A Quick Note About Our Herbal Products

Our herbal teas, tinctures, botanical blends, and other ingestible wellness products are prepared with the same love and care as everything else we make. Because these products are intended for consumption, we can't accept returns or offer refunds once they've been shipped. This helps us follow food safety guidelines and protect the health and safety of everyone in our FaDi Family.

If your package arrives damaged, don't worry, we're happy to help you through the shipping carrier's claims process. Just follow the steps in the "If We Missed the Mark" section above, and we'll do everything we can to make the process as smooth as possible.

If we accidentally sent you the wrong item, let us know within 7 days of receiving your order. We'll review the information you send us and work quickly to get the correct product on its way to you.

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Shipping Costs

Shipping charges help cover the cost of getting your handcrafted order safely to your doorstep, so they're generally non-refundable.

The only exception is if we made a mistake with your order. If that's the case, we'll make it right.

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We're Here for You

If you have questions about your order, need a little help, or just aren't sure about something, don't hesitate to reach out. We're always happy to help and will do our best to get you taken care of.

Thank you for supporting our small business and for being part of the FaDi Family. We truly appreciate you!

FaDi Naturals

📧 fadinaturalsllc@gmail.com

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